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  • E-Class
  • Saloon
  • 09/2016 - 11/2017
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Towing away the vehicle

Mercedes-Benz recommends transporting your vehicle in the case of a breakdown, rather than towing it away.

NOTE Damage to the vehicle due to towing away incorrectly
Observe the instructions and notes on towing away.
Permitted towing methods:
  • Vehicles with transmission damage must be transported More.

  • Vehicles with manual transmission: only with both axles on the ground or with the rear axle raised.

  • Vehicles with automatic transmission: only with both axles on the ground.

  • 4MATIC vehicles: only with both axles on the ground.

WARNING Risk of accident due to limited safety-related functions during the towing process
Safety-related functions are limited or no longer available in the following situations:
  • the ignition is switched off.

  • the brake system or power steering system is malfunctioning.

  • the energy supply or the on-board electrical system is malfunctioning.

When your vehicle is then towed away, significantly more effort may be required to steer and brake than is normally required.

Use a tow bar.
Make sure that the steering wheel can move freely, before towing the vehicle away.
NOTE Damage due to towing away at excessively high speeds or over long distances

The drivetrain could be damaged when towing at excessively high speeds or over long distances.

A towing speed of 31 mph (50 km/h) must not be exceeded.
A towing distance of 31 miles (50 km) must not be exceeded.

If a vehicle must be tow-started or towed away, its weight must not exceed the permissible gross mass of the towing vehicle.

WARNING Risk of accident when towing a vehicle which is too heavy
If the vehicle being tow-started or towed away is heavier than the permissible gross mass, the following situations can occur:
  • the towing eye may become detached.

  • the car/trailer combination may swerve or even overturn.

If another vehicle is tow-started or towed away, its weight must not exceed the permissible gross mass of your own vehicle.
Information on the permissible gross mass of the vehicle can be found on the vehicle identification plate .
During the towing procedure, observe the following:
  • deactivate the DISTRONIC distance pilot.

  • do not activate the HOLD function.

  • vehicles with automatic transmission: do not open the driver's door or front passenger door, otherwise the automatic transmission automatically shifts to position .

Make sure that the battery is connected and charged.
When the battery is discharged:
  • the engine cannot be started.

  • the electric parking brake cannot be released or applied.

  • vehicles with automatic transmission: the automatic transmission cannot be shifted to position or .

Fit the towing eye More.
Attach the tow bar.
NOTE Damage due to incorrect connection
Only connect the tow rope or tow bar to the towing eyes.

You can also attach the tow bar to the trailer hitch.

Deactivate the automatic locking mechanism More.
Deactivate tow-away protection More.
Deactivate Active Brake Assist More.
Vehicles with automatic transmission: shift the automatic transmission to position .

Vehicles with automatic transmission: if the automatic transmission cannot be shifted to position , transport the vehicle More.

Vehicles with manual transmission: shift to neutral.
When towing away with the rear axle raised:
move the front wheels into the straight-ahead position.
When towing away with one axle raised:
switch on the power supply.
When towing away with both axles on the ground:
switch on the ignition.
Release the electric parking brake.
NOTE Damage due to excessive tractive power

If you pull away sharply, the tractive power may be too high and the vehicles could be damaged.

Pull away slowly and smoothly.