Mercedes-Benz

Triggering an automatic emergency call

Requirements:

The ignition is switched on.
The starter battery is sufficiently charged.

Both the Mercedes-Benz emergency call system as well as the 112 emergency call system (EU eCall) automatically initiate an emergency call in the following situations:

After activation of the restraint systems such as airbags or seat belt tensioners after an accident.
After an automatically initiated emergency stop by Active Emergency Stop Assist.

The emergency call has been made:

A voice connection is established with the emergency call centre.
A message with accident data is transmitted to the emergency call centre.

The SOS button in the overhead control panel flashes until the emergency call is finished.

If no connection can be made to the public emergency services, a corresponding message appears in the display.

Dial the

112

emergency number or an appropriate local emergency call number on your mobile phone.

If an emergency call has been initiated:

Remain in the vehicle if the road and traffic conditions permit you to do so until a voice connection is established with the emergency call centre.
On the basis of the call, the emergency call centre decides whether it is necessary to call rescue teams and/or the police to the accident site.
If no vehicle occupant answers, an ambulance is sent to the vehicle immediately.