Mercedes-Benz

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Problem	Possible causes/effects andsolutions
Replace key See Owner's Manual	Vehicles with a digital vehicle key: only a few or no authorisations remain for starting the engine. Make sure that the internet connection is not limited by certain mobile phone settings. Open the Mercedes me connect web app Mercedes me homepage and call up the digital vehicle key service. Deactivate the service first and then activate it again. If the display message still appears, contact the Mercedes-Benz Customer Assistance Center (CAC). Vehicles with a digital vehicle key sticker: only a few or no authorisations remain for starting the engine. Order a new digital vehicle key sticker from a Mercedes-Benz Service Centre or at Mercedes-Benz mobile Homepage.

Problem

Possible causes/effects andsolutions

Replace key See Owner's Manual

Vehicles with a digital vehicle key: only a few or no authorisations remain for starting the engine.

Make sure that the internet connection is not limited by certain mobile phone settings.

Open the Mercedes me connect web app Mercedes me homepage and call up the digital vehicle key service.

Deactivate the service first and then activate it again.

If the display message still appears, contact the Mercedes-Benz Customer Assistance Center (CAC).

Vehicles with a digital vehicle key sticker: only a few or no authorisations remain for starting the engine.

Order a new digital vehicle key sticker from a Mercedes-Benz Service Centre or at Mercedes-Benz mobile Homepage.