Towing away the vehicle with both axles on the ground
NOTE Damage to the vehicle due to improper towing
Observe the notes and instructions on permissible towing methods.
Make sure that the battery is connected and charged.
If the battery is discharged, observe the following points:
The drive system cannot be started.
It is not possible to release or apply the parking brake.
It is not possible to shift the transmission to position
or 
.
In the following cases, only transport of the vehicle is permissible:
If the drive system cannot be started.
If the transmission cannot be shifted to position
. If the multifunction display in the instrument cluster is not working.
If the
Towing not permitted See Owner's Manual message appears in the instrument cluster display.
Transport the vehicle More.
A towing vehicle with lifting equipment is required for vehicle transport.
Observe the notes on permissible towing methods More.
Fit the towing eye More.
Secure the towing device.
Switch on the ignition.
Deactivate automatic locking More.
Do not activate the HOLD function.
Deactivate Active Brake Assist More.
Shift the transmission to position More.
More. Release the parking brake More.
Recovering a vehicle that is stuck
NOTE Damage due to pulling force being too high
Pulling away abruptly can damage the vehicles if the tractive forces are too high.
Pull away as straight, slowly and smoothly as possible.
If the drive wheels get trapped on loose or muddy ground, recover the vehicle with the utmost care, especially so if the vehicle is laden.
Observe the notes on permissible towing methods More.
If possible, pull the vehicle out backwards using the tracks it made before it became stuck.