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  • V-Class
  • 03/2020
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Transmitted data Mercedes-Benz with the emergency call system

In the event of an automatic or manual emergency call, as well as for a 112 emergency call, data is transmitted to the Mercedes-Benz emergency call centre or the public emergency services call centre.

The following data is transmitted:
  • Vehicle's GPS position data

  • GPS position data on the route (a few 100 m before the accident)

  • Direction of travel

  • Vehicle identification number

  • Vehicle drive type

  • the estimated number of people in the vehicle

  • whether Mercedes PRO connect is available or not

  • Whether the emergency call was initiated manually or automatically

  • Time of the accident

  • Language setting on the multimedia system

For accident clarification purposes, the following measures can be taken up to an hour after the emergency call has been initiated:
  • the current vehicle position can be called up

  • a voice connection to the vehicle occupants can be established

For Russia: various functions, e.g. receiving traffic information, cannot be used for up to two hours after sending an emergency call.