Um die Webseite optimal gestalten und Ihnen an Ihre Interessen angepasste, nutzungsbasierte Informationen zukommen lassen zu können, verwendet Daimler Cookies. Mit der Nutzung der Webseite stimmen Sie der Verwendung von Cookies zu. > Weitere Informationen erhalten Sie in den Cookie-Hinweisen.

Accept
  • V-Class
  • 06/2020
app store google play
X

Print
Triggering a manual Mercedes-Benz emergency call
To use the SOS button in the overhead control panel:
press the SOS button at least one second long.
or
When the emergency call is made:
  • A voice connection is made to the Mercedes-Benz emergency call centre.

  • A message with accident data is transmitted to the Mercedes-Benz emergency call centre.

    The Mercedes-Benz emergency call centre can transmit the vehicle position data to one of the public emergency services call centres.

  • Remain in the vehicle if the road and traffic conditions permit you to do so until a voice connection is established with the emergency call centre operator.

  • Based on the call, the operator decides whether it is necessary to call rescue teams and/or the police to the accident site.

  • Under certain circumstances data is also transmitted in the voice channel to the Mercedes-Benz emergency call centre.

    This allows measures for rescue, recovery or towing to a Mercedes-Benz Service Centre to be initiated quickly.

If the Mercedes-Benz emergency call system cannot connect to the Mercedes-Benz emergency call centre, the emergency call is automatically sent to the public emergency services call centre.

If no connection can be made to the public emergency services, a corresponding message appears in the media display.

Dial the emergency number
112
on your mobile phone.
Ending an unintentional Mercedes-Benz emergency call
Select on the multifunction steering wheel.